Coordinator, Instructional Technologies
The Coordinator, Instructional Technologies reports to the Director, Distance Education in the Center for Extended and Distance Education and is responsible for administration and on-going management of instructional technologies used by Extended & Distance Education.
Primary Duties and Responsibilities
• Serve as a member of the Distance Education team providing support to faculty and students in distance delivery methods. • Manage identification and resolution of instructional technology issues.
• Troubleshoot browser hardware and software issues relating to instructional technology for faculty and students.
• Serve as the primary contact for issues related to the instructional technology; serve as the subject matter expert in instructional technology for the center.
• Evaluate and implement any instructional technology changes in consultation with Distance Education Director. • Assist with course creation procedure and process.
• Work closely with the Distance Education Director, Instructional Technologist and Multimedia Specialist to share and develop best practices for delivery of online, enhanced and hybrid courses.
• Develop best practices and consult on the use of the instructional technologies.
• Monitor, maintain and backup departmental server, access controls and security.
• Assist in defining and documenting University processes, policies and procedures relating to the instructional technologies.
• Ensure that the necessary testing, prototyping and piloting tasks for system upgrades are completed according to the agreed-upon timelines and deadlines and that related documentation is complete and accurate.
• Assist faculty with integration of content and assessments with instructional technologies.
• Coordinate with the technology vendors, in conjunction with the Distance Education Director, to resolve all technical problems that cannot be resolved at the campus or TBR level.
• Communicate news about the instructional technology to faculty and students, in consultation with the Distance Education Director. • Aid in report definition.
• Perform other job-related duties as assigned.
• Ability to manage and administer instructional technology software and hardware systems.
• Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) and the University student information system.. • Ability to communicate effectively and appropriately, orally and in writing. • Ability to maintain confidentiality of records and information.
• Ability to interact in an effective and appropriate manner with diverse populations, the University community and the public.
• Ability to detect and correct grammatical and spelling errors in written correspondence. • Ability to maintain files accurately, in paper and in software programs. • Ability to handle multiple tasks simultaneously.
• Ability to take ownership of issues and see them through to resolution with minimal supervision. • Ability to facilitate group meetings and discussions.
• Ability to be a proactive, self-starter with strong planning, organization, problem resolution and customer service skills. • Ability to rely on experience and judgment to plan and accomplish goals. • Ability to demonstrate flexibility and creative problem-solving skills. • Ability to manage and supervise backup and archival of courses.
• Ability to deliver complex technical material in a clear, concise and credible manner.
• Ability to maintain instructional technology support channels with all appropriate areas. • Ability to assist in development strategies for data access and reporting.
• Ability to assist in supporting distinct environments for development, test and production systems. Required Minimum Qualifications
• Bachelor’s degree, BS/BA in Information Technology System Administration, Computer Information Systems, instructional Technology or a related discipline. • Previous computer systems administration work experience. • Demonstrated understanding of Windows and Apple operating systems.
• A minimum of one (1) year of previous work experience working with technology systems in a higher education environment. • A background check will be required of the successful applicant.